Enhancing Retail Operations with Freshchat

By leveraging Freshchat's innovative features, retail businesses can effectively cut down operational costs while delivering exceptional customer service. Let's explore how Freshchat revolutionizes retail operations:

Unified Sales and Support Interface

Freshchat serves as a unified communication platform for businesses, allowing them to streamline their sales and support operations seamlessly. Through a single backend interface, companies can manage conversations originating from various ecommerce stores. Utilizing site ID, conversations from different websites are directed to specific agent groups, facilitating efficient handling and response.

Triggered Campaigns to Support Sale

Triggered campaigns involve proactive messages sent to customers, highlighting discounts, promos, and other valuable information aimed at encouraging purchases. Unlike traditional email messages, these triggered messages are delivered in real-time while customers browse, significantly enhancing their effectiveness in driving conversions.

With over 3.1 million impressions, BEL USA's Triggered Campaigns have yielded impressive results, boasting a response rate increase of 28%. 

The impact on the sales force is evident, as these campaigns actively engage customers at various stages of the sales funnel. Whether it's upselling or resolving queries, Triggered Campaigns provide a valuable opportunity to finalize orders and encourage additional purchases.

Seamless Transaction Processing

In Freshchat, agents can easily spot when a customer starts a chat from their desktop. If needed, they can initiate a CoBrowsing session, guiding customers through the website in real-time. Freshchat's CoBrowsing feature helps prevent lost sales by removing any obstacles hindering order completion. 

Faster Response Time with IntelliAssign

IntelliAssign is a smart feature within Freshchat that automatically distributes conversations to agents based on their skill level and workload. This means that incoming queries are assigned to the most suitable agent, ensuring efficient handling of customer requests. As a result, Freshchat users experience rapid response times, with queries typically addressed within just 1 minute and 4 seconds.

Freshchat’s Intuitive Agent Interface

With Freshchat, agents can access comprehensive context about each customer, enabling personalized and efficient support. This intuitive interface empowers agents to deliver individualized assistance while efficiently managing customer interactions.

Work More with a Lot Less

Freshchat enables seamless transitions within teams by retaining all relevant information, including chat and ticket history. This feature ensures that new team members can quickly get up to speed and continue where their predecessors left off.

With Freshchat, organizations can reduce ramp-up time and minimize the need for backfilling positions. By carrying over comprehensive data, Freshchat empowers teams to accomplish more with fewer resources, ultimately driving down operational costs.

Book a Free Demo with us

If you are looking to cut down your operational costs and focus on delivering better customer experiences, schedule a free demo with us today. Discover how Freshchat can transform your customer support operations and drive business growth.

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